Refund policy

Return & Refund Policy

We want you to love your Bahimi pieces. If something isn't quite right, we're here to help. This policy applies to eligible purchases made through Bahimi.

Returns at a Glance

  • Return request window: Within 14 days of the carrier-confirmed delivery date
  • After approval: Ship your return within 7 days
  • Condition: Unworn, unwashed, unaltered, with all tags, hygiene liner, accessories, and product packaging intact
  • Return shipping fee: A flat $7 prepaid-return fee is deducted once per eligible U.S. return; waived for confirmed damaged, incorrect, or incomplete orders

Return Window

You must submit your return request within 14 days of the carrier-confirmed delivery date. Requests submitted after the 14-day window cannot be accepted. Once your return is approved, the package must be shipped within 7 days. Returns shipped after that period may be declined.

How to Start a Return

Start your request through our online returns portal. Please do not ship an item back before receiving approval and return instructions.

Return Conditions

Because swimwear is hygiene-sensitive, returned items must be:

  • Unworn, unwashed, unaltered, and in original, resalable condition
  • Returned with all original tags, hygiene liner, accessories, and product packaging intact
  • Free of makeup, deodorant, perfume, self-tanner, sunscreen, lotions, body fluids, marks, odors, or other signs of wear
  • Tried on over underwear when applicable

Items that do not meet these conditions may be declined and returned to you. We may also limit or decline returns where we identify signs of wear, wardrobing, or a pattern of excessive or abusive returns. This does not affect any non-excludable statutory rights you may have.

Return Options

For an eligible return, you may choose a refund to the original payment method, Bahimi store credit, or a one-time exchange, subject to availability. An item may be exchanged only once; exchanged items are not eligible for an additional exchange.

Return Shipping Fee

For eligible U.S. returns, Bahimi provides a prepaid return label and deducts a $7 flat return shipping fee once per return from the refund. This fee does not apply when the return is due to a confirmed damaged, incorrect, or incomplete order.

We recommend keeping your tracking information. Bahimi is not responsible for return packages lost in transit before they reach our warehouse.

Refund Timing

Returns are reviewed and processed within 14 business days after the package reaches our warehouse. Once approved, the refund is issued to your original payment method. Your bank or card issuer may need additional time to post the credit.

Original shipping charges and package protection fees are non-refundable.

Discounts, Promotions, and Final Sale

  • Items marked Final Sale, clearance items expressly marked Final Sale, and gift cards cannot be returned, refunded, exchanged, or issued store credit.
  • Items discounted by 20% to 30% may be returned for Bahimi store credit only when the return request is submitted within 14 days of delivery and all eligibility conditions are met.
  • Items discounted by 40% or more may be marked Final Sale and are not returnable when so marked.

If returning part of an order changes eligibility for a multi-buy or order-level promotion, the refund may be recalculated based on the price of the items kept and the promotion terms. Original outbound shipping remains non-refundable.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, contact customerservice@bahimi.com within 7 days of delivery with your order number and clear photos. When the issue is confirmed, Bahimi will cover the correction and any required return shipping.

If a fault develops later through normal use, contact us as soon as you notice it. This does not limit any statutory rights you may have for goods that are not of satisfactory quality or as described.

International Returns

Eligible international returns follow the same 14-day request window and item-condition requirements. Customers are responsible for return shipping and any duties, taxes, or import fees, except when an order arrives damaged, incorrect, or incomplete. Duties, taxes, and import fees paid on the original order are generally non-refundable.

Gift Returns

Eligible gifts may be returned under the same 14-day window and condition requirements. Gift returns are issued as Bahimi store credit.

Refused or Undeliverable Packages

If a package is refused or returned as undeliverable, we will refund the eligible item value after the package reaches us, less original outbound shipping and any carrier return-to-sender charges.

Questions

Contact us at customerservice@bahimi.com.

This policy is governed by the laws of the State of Illinois, USA. Nothing in this policy limits any statutory rights available under applicable consumer protection law.

Last updated: August 6, 2026.