FAQs
Orders & Changes
Can I change or cancel my order?
Once an order is placed we are unable to change or cancel it, including the shipping address, size, color, or adding items.
I received a damaged, incorrect, or incomplete order — what do I do?
Email customerservice@bahimi.com within seven days of delivery with your order number and clear photos. Once approved, Bahimi will cover the costs required to correct the order.
Shipping & Delivery
Where does my order ship from and how long does it take?
Orders ship from our California fulfillment center and are processed within 1–2 business days, excluding weekends and holidays. U.S. ground orders typically arrive in 5–8 business days.
Do you offer free shipping?
Yes — enjoy free U.S. ground shipping on orders over $150.
Do you ship internationally?
Yes. International orders are Final Sale, and customs duties and taxes are the customer's responsibility.
Do you ship to P.O. Boxes or APO/FPO addresses?
We are unable to ship to P.O. Boxes or APO/FPO addresses.
Tracking & Lost Packages
How do I track my order?
Once your order ships, you will receive a tracking number. You can also visit our Track My Order page.
My tracking says delivered but I have not received it.
Check your delivery area, neighbors, building staff, and shipping address, then contact the carrier. If it is still missing, email customerservice@bahimi.com.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 14 days from carrier-confirmed delivery for a refund, Bahimi store credit, or a one-time exchange. Items must be unworn, unwashed, unaltered, and returned with all original tags, hygiene liner, accessories, and product packaging intact. Swimwear must be tried on over underwear.
How do I make a return?
Start through our Returns Portal within 14 days of delivery. After approval, ship the package within seven days and retain your tracking receipt.
What is the return shipping fee?
A flat $7 prepaid-return fee is deducted once per eligible U.S. return. The fee is waived for confirmed damaged, incorrect, or incomplete orders.
Do you offer exchanges?
Yes. Each eligible item may be exchanged once. Items received through an exchange are not eligible for another exchange.
When will I get my refund or store credit?
Refunds, store credit, and exchanges are processed within 14 business days after the return reaches our warehouse.
Can I return a sale item?
Final Sale products cannot be returned or exchanged. Items discounted by 20%–30% are eligible for Bahimi store credit only within 14 days. Items discounted by 40% or more may be designated Final Sale.
Are shipping and package protection refundable?
No. Original shipping charges and package protection are nonrefundable.
Do you offer price adjustments?
We do not offer price matching or adjustments.