FAQs

Once an order is placed we are unable to change or cancel it — including the shipping address, size or color, or adding items. Please place a new order for anything additional.

We are so sorry! Email customerservice@bahimi.com within 2 days of delivery with your order number, the item you expected, the item you received, and a clear photo. We will get it sorted right away.

Orders ship from our California fulfillment center and are processed within 1–2 business days (excluding weekends and holidays). U.S. orders ship with tracking and typically arrive in 5–8 business days by ground; faster options are available at checkout.

Yes — enjoy free U.S. ground shipping on orders over $150. Your cart will let you know if you qualify.

Yes, we ship globally. International orders are Final Sale (no returns or exchanges), and any customs duties or taxes are the customer's responsibility and are not included at checkout.

We are unable to ship to P.O. Boxes or APO/FPO addresses. Orders placed to these addresses are automatically refunded.

Once your order ships you will receive a confirmation email with a tracking number (updates appear within about 24 business hours). You can also check anytime on our Track My Order page.

Please check around your delivery area and with neighbors or your building's front desk, and confirm your shipping address. Contact the carrier with your tracking number. Still cannot find it? Email customerservice@bahimi.com. Adding package protection at checkout helps cover lost, stolen, or damaged packages.

Items can be returned within 14 days of purchase in new condition — unworn, unwashed, with tags and the hygiene liner intact. Final Sale items and international orders cannot be returned or exchanged. Start your return at our Returns Portal.

Head to the Returns Portal to start. You will receive a confirmation email with our return address. Return shipping is paid by the customer — we recommend insuring your parcel.

Please allow up to 5 business days after we receive your return for processing, plus 5–10 days for your bank to post the credit. Original shipping charges are not refunded.

We do not offer exchanges — we will refund your return once received. For a different size, color, or style, simply place a new order.

Final Sale items cannot be returned or exchanged. Questions about sizing, fit, or fabric before you buy? Email customerservice@bahimi.com and we will help.

We do not offer price matching or adjustments, and promotional or flash-sale pricing cannot be applied to previous purchases.

Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Amazon Pay, Apple Pay, Afterpay, Affirm, and Bahimi Gift Cards. We do not accept checks or money orders.

Yes. Checkout is secured with industry-standard SSL encryption to keep your information protected.

All prices are shown in USD. Sales tax is applied to all orders as required.

Only one promo code can be applied per order, and codes cannot be combined with other offers or sale pricing. Join our newsletter for 15% off your first order.

Create an account here. Forgot your password? Go to My Account and click Forgot Password. Still stuck? Contact us and we will help.

Use the unsubscribe link at the bottom of any Bahimi email to manage your preferences. Need help? Email customerservice@bahimi.com.