What is our Returns Policy?
- Packages must be returned within 14 days of purchase. Return packages received after this time frame may be subject to denial and sent back to you.
- Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.
- Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
- If received damaged, items will be shipped back and subject to additional shipping costs.
- Final Sale items cannot be returned for a refund or exchanged
We hope you love your BAHIMI, however should you need to return your item, you can do so within 14 days of placing your order. All items must be returned in an unworn and resalable condition with your proof of purchase. Please do take care of it whilst it is in your possession.
The Bahimi tag and hygiene sticker must still be attached. Returns will not be accepted without the tag(s) and hygiene sticker. For sanitary reasons, please try on swimwear over underwear.
Please note, refunds will be processed within 7 working days of receipt at our HQ.
Return and customs fees must be covered by the sender.
Please use the Returns Portal to process your refund.
When using our Returns Portal you will need to package the item(s) and send at your cost. We recommend insuring the parcel as we are not held responsible for any loss.
Please note that our Returns Policy excludes the following:
- Products that have had the tag(s) removed - Products that have had hygienic sticker removed - Products that are soiled - Product is not in its original packaging - Sale items
If you return a used or damaged item or an item with missing parts, we reserve the right to refuse a refund.