Customer Care

• Return packages must be postmarked within the 14 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you.

• Returns must be received in new condition; unworn, unwashed, and with the hygienic liner and tags intact.

• Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.

• If received damaged, items will be shipped back and subject to additional shipping costs.

• Final Sale items cannot be returned for a refund.

Once your order is shipped, you will receive a confirmation email with a link that will lead you directly to the package tracker. If you can’t find your shipping confirmation, please double check your spam and promotions folders.

Orders with Ground Shipping can take up to 24-48 hours to be processed and shipped.

Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.