Order

Orders can take up to 24-48 hours to be processed and shipped.

Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.

Once your order has been completed, no changes can be made.

Please place a new order on the website for the additional items. Remember, shipping is free for orders over $200!

We're sorry to hear that you've received an incorrect or faulty item. Please contact us here with the following information to ensure that we can get this resolved for you efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

All claims for orders arriving without the correct/missing items must be made within 2 days of the delivery date.

Please email us here and provide your name and order number. We will assist with locating your package.

Bahimi is not liable for lost or stolen packages.

We now offer Route package protection to help cover the cost of lost, damaged or stolen packages. If you need to file a claim please visit https://claims.route.com/

We are unable to make any changes to shipping addresses once orders are finalized.

Please note that temporary promotions or flash sale pricing cannot be applied to previous purchases.