Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.
GROUND SHIPPING Ground Shipping is calculated at checkout. Orders over $200 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Ground Shipping are typically shipped within 24-48 hours and arrive in 4 to 7 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
When will my order ship?
Orders can take up to 24-48 hours to be processed and shipped.
Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
Where does my order ship from?
Our fulfilment centre is located in California, USA.
How can I track my order?
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.
My package is lost, what should I do?
Please email us here and provide your name and order number. We will assist with locating your package.
Bahimi is not liable for lost or stolen packages.
We now offer Route package protection to help cover the cost of lost, damaged or stolen packages. If you need to file a claim please visit https://claims.route.com/
Do you ship to P.O. Boxes or Military APO/FPO addresses?
We do not ship to P.O. Boxes or APO / FPO addresses.
An automatic refund will be processed if an order is placed using this type of address.
Will my package require a signature?
Packages with a subtotal of $500 or higher will be shipped with a signature required for delivery.
Eligible customers will be offered the option to opt out of a signature required where order totals exceed $500.
Customers who opt out of required signatures assume total responsibility for lost, stolen or damaged packages.
Can I change my shipping address once my order is placed?
We are unable to make any changes to shipping addresses once orders are finalized.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, no changes can be made. Please place a new order on the website for the additional items. Remember, shipping is free for orders over $200!
Can I change the color/size of what I just ordered?
Once your order has been completed, no changes can be made. Please place a new order on the website for the additional items. Remember, shipping is free for orders over $200!
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