What Should I Do if I Receive an Incorrect or Faulty Item?
We're sorry to hear that you've received an incorrect or faulty item. Please email firstname.lastname@example.org with the following information to ensure that we can get this resolved for you efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
All claims for orders arriving without the correct/missing items must be made within 2 days of the delivery date.