Returns

Bahimi is committed to delivering beautiful products with great service every time you shop with us. If you wish to return or exchange an item, we offer a 14 working days return policy of receipt of the delivery.

Terms and Conditions of the Return

If you choose to return an item, please do take care of it whilst it is in your possession. Return item(s) must be in an ‘as new’ condition and in the original, undamaged packaging, along with your proof of purchase. Furthermore, the Bahimi tag and hygeine sticker must still be attached. Returns will not be accepted without the tag(s) and hygiene sticker. For hygiene reasons all items with a gusset should be tried on over your underwear. 

Please note that our Returns Policy excludes the following:

  • Products that have had the tag(s) removed
  • Products that have had hygienic stickers removed
  • Products that are soiled
  • Product is not in its original packaging
  • Sale items

If you return a used or damaged item or an item with missing parts, we reserve the right to refuse a refund. 

How to send the parcel

Items are to be returned at your cost. Please note that the responsibility and liability of the Goods remains with you until we are receipt of the Goods. We recommend using a Courier that is insured, has a tracking number and is signed for. It is your responsibility that Goods are not damaged whilst in transit using transport arranged by you.

Once your return is received by us, exchanges are carried out within 3 working days and refunds within 10 days. Please note that delivery charges will not be refunded. 

We reserve the right to have the goods inspected prior to replacement or refund.


How to Exchange or Return 

Please follow these instructions to help facilitate the return of your product:

  1. Next to your item(s), please tick refund or exchange on your Returns Form followed by your replacement size.
  2. Pack the item(s) carefully
    Please use the original pack that the product arrived in along with the original packaging and all labels and adhesive
     stickers still attached.
  3. Add a label with the following address:
    Bahimi

    Unit 11 Nobel Road,

    Edmonton,

    London N18 3BH
  4. Mail the package
    We recommend using a Courier that is insured, has a tracking number and is signed for. Please note that the responsibility and liability of the Goods remains with you until we are in receipt of the Goods.